CHAPTER 4

Diagnosing Anger

HOW DO YOU KNOW if anger is an issue in your workplace? Is there a way to find out if it is a cause of problems in you, another individual, your team, or your organization? Fortunately, because anger has distinct indications, it lends itself to diagnosis: the technique of identifying a condition from its signs and symptoms. To some extent, we’re all familiar with medical diagnosis and its role in identifying diseases and other ailments. Those who are highly familiar with it, such as doctors and medical technicians, will tell you that diagnosis is as much an art as it is a science. Mastering any art requires practice, and to practice, you need guidelines. In the case of anger, what signs and symptoms should you be looking ...

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