4.   Provide Resources for Anger Management and Confront Dangerous Anger Early On

Everyone in the workplace feels anger sometimes and must deal with it. Provide self-study materials that help individuals learn how to manage their own anger.

In addition, provide managers with training in conflict resolution, negotiation, and coaching. They must be brave enough to intervene in extreme cases, and should know how to do the following:

•   Confront the problem employee

•   Offer help and support if appropriate

•   Remove the employee from the workplace and notify potential targets, company security, and law enforcement officials

In less extreme cases, when chronic anger is a problem for an otherwise valuable employee, managers should encourage or require ...

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