References

Neuman, J. H., and Baron, R. A. 1997. Aggression in the workplace. In Anti-social behavior in organizations, edited by R. Giacalone and J. Greenburg. Thousand Oaks, CA: Sage.

Pearson, C., Andersson, L., and Porath, C. 2000. Assessing and attacking workplace incivility. Organizational Dynamics, Fall, 123–137.

Get Managing Anger in the Workplace now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.