References

Neuman, J. H., and Baron, R. A. 1997. Aggression in the workplace. In Anti-social behavior in organizations, edited by R. Giacalone and J. Greenburg. Thousand Oaks, CA: Sage.

Pearson, C., Andersson, L., and Porath, C. 2000. Assessing and attacking workplace incivility. Organizational Dynamics, Fall, 123–137.

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