1.   Establish Clear Expectations for Workplace Behavior

Managers should make clear their expectations of how people will conduct themselves in the workplace. Angry expressions that demean others should be strictly forbidden. Some companies, including Polaroid, Nordstrom, General Electric, and Quaker Oats, list among their core values specific forms of interpersonal conduct among employees. For example, they explicitly state that intimidation and hostile or offensive behavior will not be condoned (see Pearson, Andersson, and Porath, 2000). When expectations are established and well known, the clear inappropriateness of behavior that violates these expectations sets the ground for corrective action.

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