3.   Schedule a Meeting Soon

Meet with the person on the day of the incident, but not “right this moment.” Let a few hours pass in between, so both of you have time to prepare for a potentially difficult conversation. Anger is exaggerated when people are distracted, stressed, or not feeling their best. Therefore, select a time when both of you can freely discuss the situation with as little distraction as possible. But don’t put off the meeting to another day—that will only leave time for the anger to fester.

Be strategic about the place of the meeting as well. If you want to emphasize your authority in the situation, your office may properly convey the message of who is ultimately in control. If you’d like to emphasize your concern for the employee ...

Get Managing Anger in the Workplace now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.