Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings

This recipe will provide the steps required to configure the general settings, which apply to all Service Requests, all Activity class types, Release, Knowledge, and Change Management class Work Items.

Getting ready

You must ensure you have successfully installed the SCSM product, are a user in SCSM Administrators role, and have the SCSM console open. Plan a naming standard for the process prefix and agree a size limitation for attachments.

How to do it...

  1. Navigate to Service Manager Console | Administration | Settings | Knowledge Management Settings and click on Properties under Tasks, as shown in the following screenshot:
  2. Type your organization's ...

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