Microsoft System Center 2012 Service Manager Cookbook

Creating formatted e-mail notification templates

This recipe discusses the steps required to create a rich text formatted e-mail template.

Getting ready

This procedure requires you to have a copy on Microsoft Word 2007 or above installed. You must be in the SCSM Administrators role and have the SCSM console open.

We will use an incident notification as an example. We will create a template for sending the affected user the following incident details:

• The ID
• Title
• Description
• Status

How to do it...

1. Create a new word document and type the details of the properties using new lines to separate each property:
   
2. Save the file as a web page filtered file:
3. Navigate ...