Working with Change Requests and Release Records
After setting up the Change and Release Management in SCSM 2012 this recipe will show you how to create a new Change Request and Release Record. Also, it will show you how to add links between these two management processes.
Getting ready
To create a new Change Request in SCSM 2012 open the console and navigate to Work Items | Change Management.
To create a new Release Record in SCSM 2012 open the console and navigate to Work Items | Release Management.
How to do it...
Creating a new Change Request:
- Click on New Change Request in the Tasks pane.
- Choose
Change Request Service Pack Installation Template
we created in an earlier recipe in this chapter. - Click on OK.
- As we provided a lot of the information already ...
Get Microsoft System Center 2012 Service Manager Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.