Configuring the Global Operators Group

There are certain fields in the different forms of Service Manager where you are supposed to add a user or group. These fields are called User Pickers and if you take a look at the Incident form there are three User Pickers on the General tab:

  • Affected user
  • Assigned to
  • Primary owner
Configuring the Global Operators Group

Some of these User Pickers target the end users, such as the Affected user field, while others target users or groups from the IT department, such as the Assigned to and Primary owner fields. When searching for a user to add to the User Picker, Service Manager will by default search the whole CMDB for users and groups. This is exactly ...

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