In SCSM 2012 it is possible to send notifications to "Reviewers" of Review Activities and "Implementers" of Manual Activities. This is helpful because different activities in a Change Request will change their status during the Change Management process. For instance, a Manual Activity status changes from Pending to In Progress after a previous Review Activity is approved.
This recipe will show how this notification workflow can be configured.
There are two ways to create a notification in SCSM 2012.
The first one is to navigate to Administration | Notification | Subscription | Create Subscription. The wizard will lead you through the creation of the notification. ...