February 2023
Intermediate to advanced
464 pages
9h 40m
English
This concludes Part II, in which you explored the Customer Representative stance. In this part, you learned how to identify and define a product, using the 5 Ps. You also learned how to develop customer empathy, how to capture customer insights using personas, and how to identify and express customer value. Finally, you learned how to connect all the dots, such as which features to build to deliver customer value and which impacts to achieve to reach your company goals and objectives. To create winning products in the marketplace, it all starts with a clear picture of the product’s customers, their pains, gains, needs, and jobs-to-be-done. Product Owners and product managers ...
Read now
Unlock full access