April 2008
Beginner to intermediate
208 pages
5h 12m
English
book
The Essential Guide to Workplace Mediation and Conflict Resolution
by Nora Doherty, Marcelas Guyler
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution
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Authors shown in bold are referred to in the text.
PART 1. MEDIATION
Acland, A (1990) A Sudden Outbreak of Common Sense: Managing Conflict through Mediation, Century Business
Beer, JE and Steif, E and Friends Conflict Resolution Programs (1997) The Mediators Handbook, New Society
Bowling, D and Hoffman, D (2003) Bringing Peace into the Room, Jossey-Bass/Wiley
Bush, RAB and Folger, JP (1994) The Promise of Mediation: Responding to Conflict through Empowerment and Recognition, Jossey-Bass
Carnevale, PJ and Pruitt, DG (1992) Negotiation and mediation, Annual Review of Psychology, 43, pp 531— 582
CIPD (2007) Managing Conflict at Work, CIPD
Deutsch, M and Coleman, PT (2000) The Handbook of Conflict Resolution: Theory and Practice, Jossey-Bass/Wiley ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.