Skip to Content
The Essential Guide to Workplace Mediation and Conflict Resolution
book

The Essential Guide to Workplace Mediation and Conflict Resolution

by Nora Doherty, Marcelas Guyler
April 2008
Beginner to intermediate
208 pages
5h 12m
English
Kogan Page
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution

‘New figures from the CIPD’s “Managing Conflict at Work” survey — of 1,190 employers — suggest that dealing with conflict is taking up more and more HR time. Over 60 per cent of respondents say they have seen an increase in the use of HR departments to resolve individual disputes in the past 12 months. And it is time-consuming and costly: employers say they are spending an average of 10.5 days per case dealing with disciplinary and grievance issues — little less than the 12.5 days they say is spent preparing for a tribunal case.’

Chartered Institute of Personnel and Development (CIPD) — Managing Conflict at Work

‘On 1st October 2004, a new statutory minimum disciplinary and grievance procedure came into force as part of a government drive ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

The Leadership Solution

The Leadership Solution

Jim Shaffer

Publisher Resources

ISBN: 9780749450199