April 2008
Beginner to intermediate
208 pages
5h 12m
English
In Part I we shall first examine the unique tool for conflict resolution that is ‘workplace mediation’: what it is, how it works and the special nature of its role and value within the continuum of conflict resolution interventions.
We shall then consider how mediation can be used within organizations, how it can address the needs of team and group conflicts and how mediation can be best introduced into your workplace culture, policy and practice.
Read now
Unlock full access