April 2008
Beginner to intermediate
208 pages
5h 12m
English
book
The Essential Guide to Workplace Mediation and Conflict Resolution
by Nora Doherty, Marcelas Guyler
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution
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Contents
1. So what exactly is workplace mediation?
A working definition of mediation
The underlying principles of mediation
Where does workplace mediation come from?
2. An example of a breakdown in a workplace relationship: Wendy and Mark
Wendy and Mark and a complaint of bullying
So how do organizations respond to conflict?
3. Just how does mediation work?
The six-step model of mediation
Mediation and levels of listening
4. Finding your way around conflict resolution: what is special about mediation?
...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.