April 2008
Beginner to intermediate
208 pages
5h 12m
English
book
The Essential Guide to Workplace Mediation and Conflict Resolution
by Nora Doherty, Marcelas Guyler
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution
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How mediation can be used within organizations
In this chapter we shall explore how mediation can be used in support of, and as a part of, people management and people policies at work. Starting with a look at the measure of relationship breakdown, we shall examine at what point mediation may become viable, who needs to instigate or manage the process and how mediation can be used informally or formally within personnel policies and in other wider contexts such as customer complaints systems.
MEDIATION WHEN WORKING RELATIONSHIPS BREAK DOWN
The starting place for the use of mediation is when people at work are just not getting on with each other. Typically, reasons for the breakdown of relationships can include those shown in the box below. ...
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