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The Essential Guide to Workplace Mediation and Conflict Resolution
book

The Essential Guide to Workplace Mediation and Conflict Resolution

by Nora Doherty, Marcelas Guyler
April 2008
Beginner to intermediate
208 pages
5h 12m
English
Kogan Page
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution

7

Team mediation and group dynamics

We have looked at the nature and delivery of team mediation. In this chapter we shall examine some of the dynamics involved in working with teams and consider some of the special situations that arise and the particular skills that the mediator requires when working with groups of people.

LOOKING AT GROUP DYNAMICS

Although mediators do not need to be trained group workers to conduct team mediations, it is useful to understand something of group dynamics and the background to the evolution of group work. We shall briefly refer to books that those interested may wish to explore further (listed in the resources bibliography) and we shall view in some detail one useful general model of group dynamics that can ...

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Publisher Resources

ISBN: 9780749450199