April 2008
Beginner to intermediate
208 pages
5h 12m
English
book
The Essential Guide to Workplace Mediation and Conflict Resolution
by Nora Doherty, Marcelas Guyler
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution
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So what exactly is workplace mediation?
At the outset we need to understand both the special nature and the underlying principles of workplace mediation. Following the theoretical groundwork in this chapter, we will go on to look at an example of workplace conflict in Chapter 2 and then, in Chapter 3, examine a practical six-step model that describes in detail the structure of mediation.
A WORKING DEFINITION OF MEDIATION
Initially, then, we will begin with a working definition of workplace mediation as a good starting place to get to grips with this new area of thinking and practice.
A definition of workplace mediation is as follows:
Mediation is a structured process whereby an impartial mediator facilitates communication between those in ...
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