April 2008
Beginner to intermediate
208 pages
5h 12m
English
book
The Essential Guide to Workplace Mediation and Conflict Resolution
by Nora Doherty, Marcelas Guyler
Content preview from The Essential Guide to Workplace Mediation and Conflict Resolution
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Case studies of workplace mediation between two employees
We depicted early on the example of a breakdown in working relationships between Mark and Wendy — a typical example of the kind of conflict situation that can escalate into a bullying complaint against a manager and a counter-complaint.
In this section, we want to give you some real life case studies of how independent mediation can be carried out for a number of different types of workplace disputes. We have covered the theory; now we shall have a look at how mediation can be used in practice.
A MEDIATION FOR A COMPLAINT OF BULLYING AGAINST A MANAGER
One day, a human resources manager from a large computer software company phoned to talk about a difficult situation the HR staff were ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.