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Trust-Based Relationships
INTRODUCTION
Developing trust is a core competency of leaders, and service-based
project leaders are no exception. Failures of project leadership are nor-
mally accompanied by a breakdown of trust. Trust is an emotionally
charged topic and has various interpretations. Trust has many dimen-
sions: trust of others, trust of self, integrity, competence, and communi-
cation. Project environmental characteristics create a mutual need for a
duciary relationship between customers and project teams, sponsors and
project leaders, and team members and leaders—and even between team
members quickly. e challenge is that the pr ...