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ENDNOTES
1. David Maister, “Why (Most) Training is Useless,” 2006, http://davidmaister.com/
articles/4/96/1/.
2. Richard E. Boyatzis, “An Overview of Intentional Change from a Complexity
Perspective,” Journal of Management Development 25, no. 7 (2006): 615–616.
3. Mark K. Smith, “Chris Argyris: eories of Action, Double-Loop Learning and
Organizational Learning,” e Encyclopedia of Informal Education, 2001, 2013,
http://infed.org/mobi/chris-argyris-theories-of-action-double-loop-learning-and-
organizational-learning/ (accessed February 14, 2014).
4. Op. cit. Boyatzis, “An Overview of Intentional Change from a Complexity Perspective,”
615–616.
5. David Maister, Charles H. Green, and ...