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UX for Beginners
book

UX for Beginners

by Joel Marsh
December 2015
Beginner
255 pages
4h 54m
English
O'Reilly Media, Inc.
Content preview from UX for Beginners

Chapter 92. Stats—Bounce Rate and Exit Rate

It is valuable to know about the users who don’t stay on your site, and which parts of your design make people to leave.

Bounce rate is the percentage of users who arrive at your site, but don’t come in. They “bounce off” instead of actually using it.

No clicks. Nothing. Nada.

A low bounce rate (10 to 30%) is good because bouncing is bad. A high bounce rate (70 to 99%) is bad. Everything in the middle is normalish. Not good, not terrible, not interesting.

Your bounce will never be zero. Somebody always bounces. If it is zero percent (or even less than five percent), ask your developers to check the code for a technical error. You might be measuring your bounce rate incorrectly.

Your goal is to make bounce rate as low as possible.

The most common causes of high bounce rates are designs that aren’t trustworthy, headlines that are bad or unexpected, confusing IA, and designs that don’t show the user where to click.

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Exit Rate

Every user will leave your site eventually. That is called an exit.

The exit rate of a page tells you what percentage of the visitors left the site after viewing that page.

If you only have three pages, then on average, 33% of users will exit from each one. If you have 10 pages, on average 10% will exit from each one.

The more users go to a page, the higher the exit rate might be.

Look for pages with exit rates that “stick out.” If ...

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Publisher Resources

ISBN: 9781491912676Errata Page