December 2008
Beginner
192 pages
3h 7m
English
Content preview from 151 Quick Ideas to Improve Your People Skills
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See Conflict or Disagreement as an Opportunity
One strategy for managing conflict is to see it as an opportunity, whether to gain better clarity, straighten out a misunderstanding, correct a miscommunication, or simply to know where you stand with someone.
Conflict can actually be the catalyst for moving forward. People who avoid conflict or confrontation usually take the duck-and-dodge approach, which is a journey of constant detours around the real issue—and missed opportunities to resolve it.
Assignment
The next time you encounter conflict with someone, stop and ask this one magic question: “Can you help me understand from where you are coming?” Then listen to understand. You will be amazed at the results.
We have all seen this in the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.