December 2008
Beginner
192 pages
3h 7m
English
Content preview from 151 Quick Ideas to Improve Your People Skills
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Dial Down the Volume
Sometimes disagreements can be swiftly cooled if we just speak more softly. But usually, next to our adrenaline and blood pressure levels, the volume of our voices is the first thing to rise when we disagree with someone.
Be cognizant of this. Lower your voice at the first sign of tension. Speaking more softly can send the message that you’re not a threat.
Assignment
In the next few days, observe people interacting. Who in your office speaks softly, but articulately in tense discussions? What effect does that person have on the outcome of the conversation?
It can also calm your own internal system, reducing your adrenaline levels, and allowing your brain to get more oxygen—which helps you think and process information ...
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