December 2008
Beginner
192 pages
3h 7m
English
Content preview from 151 Quick Ideas to Improve Your People Skills
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Beware of E-mail
E-mail. The younger generation swears by it—lives by it. And yet it is the most ineffective form of communication for building and maintaining relationships.
Take Michelle, for example. When her staff and another division found themselves with strained relationships, Michelle noticed that the vast majority of communication between their two groups was done via e-mail. And e-mail left a lot to be interpreted from mere words on a screen; most often the tone of those words was misinterpreted, and misunderstandings and hurt feelings ensued.
Assignment
Adopt Michelle’s policy: If it takes more than two e-mails to resolve a situation, or get clarity on it, then go have a face-toface conversation.
So, Michelle established a policy ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.