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Acknowledgments
Over a decade ago, I began a journey. It was not a journey of self- discovery.
It was not a journey to some specific place or time. It was a journey into
the reasons why some of our processes were not as smooth running as we
would like. It was a journey to explore the inner workings of business orga-
nizations and to obtain the ability to gain a more comprehensive perspective
on why we do things the way we do. Many of the processes we utilize on
an everyday basis, when carefully screened, are hurting us in the end.
Former first lady and Secretary of State Hillary Clinton stated in her book
It Takes a Village that it takes the e ...