Bringing It All Together ◾ 143
Drive Out Fear (Employees Empowered to
Express Ideas and Ask Questions)
How many have seen the television commercial in which the speaker is
suggesting that the company consider starting a new television channel with
VJs and the response is laughter from the executives in the room, with one
of them scoffing, “What next? A weather channel?” Suggestion boxes were
started to get a handle on the pulse of the employees.
4
It was an attempt to
enhance employee engagement by collecting suggestions from employees on
how to improve the workplace. The drawback was that the retribution for
suggesting something contrary to management policy could and did result
in terminations and in some cases even death. This brings us to ...