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Chapter 6
Applied Six Sigma and Human
Capital Management
Introduction
If you are still reading this book, I am glad you are beginning to get the mes-
sage. Some of you may have been asking why we have not talked about
real-time applications yet. Let me take a moment and explore the reasoning.
The first part of this book was devoted to the past state, if you will. It provided
the road map to gain some perspective on the journey we were beginning. If
you are planning a trip for your family or business, there are certain prerequi-
sites needed for it to be successful. Our discussion of what the term Six Sigma
means, the history of the continuous p ...