
149
Chapter 9
Achieving HR Excellence
through Six Sigma
Introduction
I opened the Introduction with a discussion of our changing world in
which we function and the fact that change is inevitable. At the same
time,I suggested that human resources (HR) were faced with a critical and
dire decision in your organization. On one hand, the decision could be
made, and has been by some, that we will just ignore the change. Mybelief
is that if this is the path you chose, you are working yourself out of your
job, and I believe your best path would be to put this book away. It does
not apply to you. The other path was that you and your organization
wanted ...