Achieving HR Excellence through Six Sigma

100  ◾  Achieving HR Excellence through Six Sigma

the tool. It is on this level 4 worksheet that the data are carried forward. The

first worksheet inputs the anticipated training improvement over a 12-month

period calculated on a monthly basis, as shown in Figure6.7.

The data from the second level are also carried over to this level, but they

reflect actually performance on a monthly basis. When we input the two sets

of data points, it creates a control chart that compares anticipated and actual

training improvements. In the example in Figure6.7, we apparently did not fol-

low through on our goals since the improvement levels were essentially flat. ...