Applied Six Sigma and Human Capital Management ◾ 105
◾ The higher the level of management (supervisor, manager, director), the
greater the chance for defects.
◾ The informality of the process for obtaining data from the transferring
manager causes defects.
Analyze Phase: What Are the Vital Few Causes of the Problem?
During the analyze phase, the team collected yet more data, this time
data specific to the questions about whether the supposed causes
were true. Once the data were collected, they were analyzed using
statistical and graphical tools to generate information that could be
used to make a decision regarding the truth of each theory. The analy-
sis led to the conclusion that only one of the theories of cause was true:
The informalit ...