July 2013
Intermediate to advanced
215 pages
6h 21m
English
Content preview from Achieving HR Excellence through Six Sigma
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Six Sigma Tool Box ◾ 47
workflow. Having the KPIs and the metrics is one thing, but the other
sideof the equation is where the data come from. Are the data based
only on the internal results? Are the data based only on the customer’s
view of the process? Do the data include the input from the suppliers to
the process?
One of the most common metrics used in the HR arena is time to hire.
Where do you get your data to determine the metric? Typically, time to
hire is determined in days and covers the time from the date the position
opens to the time the new candidate accepts the position, but the source of
the metric data can vary. Do we start from the point of the hiring manager
informing HR that there is a need, or do we start from when the ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.