July 2013
Intermediate to advanced
215 pages
6h 21m
English
Content preview from Achieving HR Excellence through Six Sigma
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128 ◾ Achieving HR Excellence through Six Sigma
Business Canvas Segment 3: Customer Relationships
The third segment of the new business model is the customer relationships
we have established. The term customer relationships refers to how we
interact with our client base. Part of the QFD efforts discussed previously
tellhow to work with the customer segments. One of my business
associates, Tony Alessandra, has coined a term for this result: The Platinum
Rule.
3
He suggested that customers want to be treated the way they want to
be treated.
In meeting that milestone, some of your clients are going to want to be
kept informed face to face of the progress of the process. If the treatment
process requires face-to-face interaction, this wil
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