Achieving HR Excellence through Six Sigma ◾ 159
The perspective then moves to the use of Lean tools to remove the
obstacles and then the Six Sigma tools to create a standard of work going
forward. It is this process that assists in reaching the COE.
Behind the TLS perspective are worldwide standards that assist in painting
the future picture. The standards have been developed by the International
Organization for Standardization (ISO). It is the world’s largest developer of
voluntary international standards that have been widely accepted in the work-
place. These standards provide the specifications for HR along with good
practice conditions to help your organization be more efficient and effective.
The primary standard is ISO 9001, Section 6 ...