July 2013
Intermediate to advanced
215 pages
6h 21m
English
Content preview from Achieving HR Excellence through Six Sigma
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Where Did Six Sigma Come From? ◾ 11
Total Quality Management
Despite the efforts of Deming, Ishikawa, and others, not everyone was
enthralled with this thing called the quality movement. Not every organi-
zation was excited about the potential for quality circles and their poten-
tial for legal obstacles. Those corporations looking for something new in
1974 began a movement that became known as Total Quality Management
orTQM.
Unlike quality circles, TQM returned to the ideas of Deming and others
and structured its principles round the 14 points of quality discussed
previously. To achieve this, TQM looked at both the quality of the products
that were produced and reduction of variations in the internal processes.
TQM does not have a universal ...
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