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Chapter 3
What Is Six Sigma?
Introduction
The Introduction to this book challenged you to consider the direction
your HR career was taking. I hope you chose the direction of becoming
a vital partner in the success of your organizations. Assuming you did in
fact choose this direction, I indicated that we were beginning a journey of
discovery with no real ultimate destination or conclusion.
Chapter 2 looked at the evolution of the total quality movement from
Deming to the modern formats, but what the journey entails was notdelin-
eated. This chapter and the next begin to lay out the characteristics of
thatjourney.
In a two-day seminar that I f ...