July 2013
Intermediate to advanced
215 pages
6h 21m
English
Content preview from Achieving HR Excellence through Six Sigma
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90 ◾ Achieving HR Excellence through Six Sigma
Case Study 6.3 Reducing Employee Turnover in a Hospital System
*
THE CHALLENGE
A three-facility hospital system was facing a challenge with employee turn-
over. Statistics showed that almost 50 percent of terminations were employ-
ees in the first year of their employment, a number that was more than 20
percent higher than the national average. The hospital system estimated
that terminations cost as much as $2.2 million annually, and that reducing
terminations could have significant impact on the bottom line by eliminating
rework inside the hospital’s HR department.
A Six Sigma team was brought toge
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.