
1
Chapter 2
Where Did Six Sigma
Come From?
Introduction
Having attempted to find common ground on the definition of human
resource (HR) excellence, Chapter 2 continuing through to the last chapter
we begin a journey to demonstrate how you as HR professionals can
achieve this goal within your business enterprise. The journey unfolds in
logical stepsso that you can obtain a clear understanding of the concepts
presented.
Like most journeys, you need a starting point, so Chapter 2 is
devotedto discovering where we have been and the methodologies
thatare available to us going forward. Chapter 3 discusses what
Six Sigma is. Chapters 4–6 look at the res ...