
Applied Six Sigma and Human Capital Management ◾ 95
The functional area of HR development is responsible for the devel-
opment, implementation, and evaluation of activities and programs that
address employee training and development, performance appraisals, and
talent and performance management to ensure that the knowledge, skills,
abilities, and performance of the workforce meet current and future orga-
nizational and individual needs. As a result, there are a number of tools in
the methodology that will assist you and your organization to reach these
goals.
One of the potential tools that can be used is the Quality Function
Deployment (QFD