Achieving HR Excellence through Six Sigma

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Chapter 5

In Plain Sight: Sources

of Wastes

Introduction

Visit any business enterprise or residential home in the global arena, and

you will find that in each case there is a process to remove waste from the

location. We are talking about those items that most municipalities call solid

waste. However, this chapter is not concerned with those items headed

for the landfill. That is not the working definition of waste

1

(muda) in the

pursuit of excellence in human resources (HR).

Chapter 4 discussed in detail the define-measure-analyze-improve- control

(DMAIC) method of searching out problems that affect our organizations.

Further explored were the wa ...