Achieving HR Excellence through Six Sigma

164  ◾  Achieving HR Excellence through Six Sigma

response that “this is just the way we do it around here.” By the time you

get to the fifth why, in most cases there is no viable reason why a particular

process is performed the way it is. You are ready for a world that is not

embedded in the routine way we conduct business. The methodology that

is discussed is designed to identify, remove, and insulate the organization

from activities in our processes that have no bearing on the success of our

endeavors. Think of the attendee in my seminar who discovered in the

course of hiring a new human capital asset that the job requisition was

reviewed three times—by the same person. This is waste that, without the

journey of discovery, would have co