COMMUNICATION HAS CHANGED TREMENDOUSLY in just the past century. In fact, it has changed more than in the previous several thousand years. People communicate in ways few could imagine even a generation ago. The new options and methods to carry on conversations have changed the ways we interact with one another and how we conduct business. Good communication is essential to business. The most innovative organizations include new and emerging communication methods in their ongoing business plans. Consumers often find that the organizations that communicate most effectively ...
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