Fundamentals of Communications and Networking, 3rd Edition

Solving SMB Business Communication Challenges

UC solutions can help SMBs solve many of the challenges that are unique to this type of organization. Combining communication methods provides the SMB with the ability to leverage limited resources. UC isn’t a simple solution to all problems, but it can provide a vehicle to solve the most visible issues. A well-planned UC solution can help the SMB in many ways, including:

• Multimodal communication—Providing employees, partners, and customers with the ability to be in touch in multiple ways makes communication easier. Employees can initiate a quick group IM chat and seamlessly switch to a video conference to address issues as the conversation becomes more complex. Customers can send an email asking ...