How Communications Have Evolved
One of the advantages of UC is the effective use of blended communication methods. UC combines real-time communication with other methods. In most organizations, the sender of a message chooses the delivery method before sending the message. It is the responsibility of the message sender to compose the message, select the best recipient, and then select the best delivery method. This approach requires that every message sender understand the communication process and make the best delivery decision. Although this approach may sound good, it has several flaws.
First, not all message senders fully understand the impact of their delivery method decisions. For instance, is there any real difference between an instant ...
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