“HEY, THE NETWORK IS DOWN!” The IT service desk analyst typically hears this complaint when a user can’t log in or their application doesn’t load. Network administrators spend most of their time proving it isn’t a network issue. What are the steps needed to properly troubleshoot this type of trouble ticket? What troubleshooting methodologies should be followed? Supporting the end user community requires network troubleshooting skills to help resolve this issue quickly.
In this chapter, you will explore different network troubleshooting methodologies and problem resolution steps. ...
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