
Managing Service Providers:
Freight Forwarders, Customhouse
Brokers, and Carriers
Considerable time should be spent managing providers
and carriers. It is a critical function of the inbound supply
chain. The following points can assist with managing this
responsibility:
1. Treat them as partners.
2. Be transparent.
3. Set up systems to make sure they are fully aware of the
company’s needs and expectations.
4. Develop good relationships.
5. Gain access to senior management personnel.
6. Include technology solutions wherever possible.
7. Negotiate—pricing is relative, subjective, and variable.
8. Hold them to high standards.
9. Have them provide annual stewardship ...