How to Lead, 5th Edition

Chapter 20

Difficult conversations

No one likes difficult conversations. That means they are often avoided and problems are allowed to fester. If you are lucky, the problem solves itself. More often, the problem gradually gets worse and the tough conversation becomes even tougher. Leaders cannot live on easy street all the time – you have to deal with the tough stuff promptly and well.

The box here gives you ten tips for turning a difficult conversation into a productive conversation.

The art of the difficult conversation

1. Know your goal Know what you want to achieve by having the discussion. You should have a future-focused outcome: What will be different and better as a result of the conversation? Venting your anger, telling someone off ...