April 2018
Beginner
400 pages
5h 18m
English
Content preview from How to Lead, 5th Edition
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Chapter 20
Difficult conversations
No one likes difficult conversations. That means they are often avoided and problems are allowed to fester. If you are lucky, the problem solves itself. More often, the problem gradually gets worse and the tough conversation becomes even tougher. Leaders cannot live on easy street all the time – you have to deal with the tough stuff promptly and well.
The box here gives you ten tips for turning a difficult conversation into a productive conversation.
The art of the difficult conversation
- Know your goal Know what you want to achieve by having the discussion. You should have a future-focused outcome: What will be different and better as a result of the conversation? Venting your anger, telling someone off ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.