To find out where the problem comes from, go through the following steps:
- Since slow network is a problem sensed by the users, start by asking the following questions:
- Is this problem in the HQ or at a specific branch(es)?
- Is this over the network or in a specific VLAN?
- Is this over the building or in a specific floor?
Don't ask the users about VLANs, of course; users are not networking experts. Ask them about the applications running on their group, in their department, and so on to understand the scope of the issue.
In an organization network, VLAN will usually be configured per department (or several departments) and per geographical area (or several areas) or even per organization functionality; for example, HR VLAN, ...