In one of my client's networks, I received an urgent call that a remote office was disconnected from the HQ. Some network details are as follows:
- The remote office addresses are on subnet 172.30.121.0/24, with a default gateway 172.30.121.254.
- The HQ addresses are on subnet 172.30.0.0/24. The connections between the remote offices and the HQ are with L3 IP-VPNs over an MPLS network.
To solve the problem, I did the following:
- I tried to ping the servers in the HQ. I got no response.
- I called the service provider that provides the lines to the center, and they said that on their monitoring system they didn't see any load on the line.
- I pinged the local router, 172.30.121.254, and got no response. ...