For locating a problem when Microsoft Terminal Server is involved, start with going to the users and asking questions. Follow these steps:
- When users complain about a slow network, ask them a simple question: Do they see the slowness in the data presented on the screen or when they switch between windows?
- If they say that the switch between windows is very fast, it is not a Microsoft Terminal Server problem. Microsoft Terminal Server problems will cause slow window changes, picture freezes, slow scrolling of graphical documents, and so on.
- If they say that they are trying to generate a report (when the software is running over Microsoft Terminal Server), but the report is generated after a long period of time, this is a database ...